Ordering and Payment

1. Q: How do I place an order?
   A: To place an order, simply browse our products, add items to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
   A: We accept all major banks credit cards, including Visa, Mastercard, Amex, and Discover, as well as online banking, UPI, and popular digital wallets.
3. Q: Is my personal and payment information secure?
   A: Yes, our website uses SSL encryption to ensure that your information is secure.

Shipping and Delivery

1. Q: What are your shipping rates and delivery times?
   A: We offer free shipping on orders above ₹999. Our standard shipping rate is ₹99, and delivery times vary between 3-7 business days depending on your location.
2. Q: Can I track my order?
   A: Yes, once your order has shipped, you will receive an email with tracking information.
3. Q: What happens if my order is lost or damaged during shipping?
   A: We take great care in packaging and shipping our products, but occasionally errors can occur. If your order is lost or damaged, please contact us and we will work with you to resolve the issue.

Returns and Refunds

1. Q: Can I return or exchange an item?
   A: Yes, we accept returns and exchanges within 10 days of delivery. Please see our Returns page for more information.
2. Q: How do I initiate a return or exchange?
   A: To initiate a return or exchange, please contact us via email or phone and we will guide you through the process.
3. Q: What is your refund policy?
   A: We offer refunds for returned items within 30 days of delivery. Refunds will be issued in the original form of payment.

Account and Login

1. Q: How do I create an account?
   A: To create an account, simply click on the “Create Account” button at the top of our website and follow the prompts.
2. Q: How do I reset my password?
   A: To reset your password, click on the “Forgot Password” link at the top of our website and follow the prompts.
3. Q: How do I update my account information?
   A: To update your account information, simply log in to your account and click on the “Account” button at the top of our website.

Products and Availability

1. Q: How do I know if a product is in stock?
   A: We strive to keep our website up-to-date with the latest inventory information. If a product is out of stock, it will be indicated on the product page.
2. Q: Can I pre-order a product that is currently out of stock?
   A: In some cases, we may offer pre-ordering for products that are currently out of stock. Please contact us for more information.
3. Q: How do I know what size to order?
   A: We provide size charts for each product to help you determine the best fit. If you have any questions or concerns, please contact us.

Contact Us

If you have any questions or concerns, please don’t hesitate to contact us. We’re always here to help.

Email: mailto:support@momsandtoys.com
Phone: +91 88608 75817
Address: Moms & Toys, Village Dujana, Dadri, Near Apollo Factory, Uttar Pradesh